When supporting a geographically diverse hardware estate, the business requires effective remote management tools. However when a device has become unresponsive, or the network connection is unavailable, the tools may no longer perform. Often a power reboot is the only practical method of restoring service.

Support personnel are often faced with either sending a field service engineer or relying on a local site contact / customer, to reboot the correct device. Service Level Agreements are often placed at risk by the downtime, and revenue opportunities may also suffer.

The SurePower Switched Power Module (SPM) is designed to perform either a remote reboot, or a power down / power up to save energy during non peak hours. With many thousands of units installed in the field, by a number of the worlds largest Managed Service organisations, the PCM has been proven to reduce downtime and  reduce operational support costs.